Welcome to you at ISS Consulting Department.

We believe understanding our clients’ mission is the beginning, understanding their vision
is progress, achieving their mission & Vision is success. There’s no limit to what ISS Manage-
ment Consulting can accomplish

The three main levels of our management consulting services: 

ISS Strategy Consultation	ISS Human Resources and Talent Management Consultation	ISS Process Optimization and Enhancement Consultation
1. Strategic Planning: ISS team of consultants shall study the organization’s resources to measure the organization’s background &current state on all levels: human & financial capital.etc, as the outcomes shall help providing a foresighted anticipation by which an organization can void risks.Services:  Corporate strategy  Information technology and E-transformation strategy  Knowledge management strategy  Corporate governance  Family governance  Stakeholders analysis  Market analysis	2. Human Resources Management: Introducing and implementing, customizing or tailor-making functional HRM that shall cover all areas of HRM: – HR Planning and employment – HR Development – Benefits and CompensationServices:  HR management system Organizational structuring and restructuring  HR capability analysis  HR capacity building planning  Salary scale and job evaluation  Talent management  Employees’ satisfaction	3. Operational Management & Documentation: Granting the efficiency and capacity to measure performance inside the organization which includes reengineering for the already applied procedures or composing new ones which shall enhance the operational strategies and comply with international standardsServices: ISO Standards: 9001, 13485, 14001, 17025, , 22001, 27001, 50001, 26001, 45001  Food Safety System Certification (FSSC)  BRC: British Retail Consortium.  CE Marking: Construction, medical devices, home applications  EFQM: KAA, Dubai Award  GMP: Pharmaceutical, food  Franchising: Food chains  Business Process Automation    Business Process Improvement    Business Process Re-engineering

Compliance Consulting: 

• ISO Standards: 9001, 13485, 14001, 17025, 22001, 27001, 50001, 26001, 45001 
• Food Safety System Certification (FSSC) 
• BRC: British Retail Consortium. 
• CE Marking: Construction, medical devices, home applications 
• EFQM: KAA, Dubai Award 
• GMP: Pharmaceutical, food 
• Franchising: Food chains 

ISO 9001:2015

Quality management systems

ISO 22000

FOOD SAFETY MANAGEMENT

ISO 14001:2015

Environmental management systems

ISO 50001

ENERGY MANAGEMENT

 Benefits of Having an ISO Certifications:

Quality is something every organization strives for, and in most cases, it may be tough to achieve. Complications regarding quality and efficiency present themselves on a daily basis in a business enterprise, whether a crucial file cannot be found or a client finds s service or product not up to their initial expectations. As standards go, ISO Standards are among the most largely recognized all over the world. This article discusses the top five benefits of an ISO certification to business.

Meet Customer Requirements

Meeting the requirements of clients is one of the ISO benefits. Clients are strict to do business with an ISO compliant enterprise and are typically loyal to such vendors. With an ISO certificate, businesses will not only reap short-term benefits, but they will enhance their marketability in the long-term. With an ISO certification, a company can embrace quality through continual improvement. Noticeably, one of the key goals of quality management systems is customer satisfaction.

More Clients, More Revenue

Once a business becomes ISO certified, they can advertise their quality certification as well as respond to requests for quotes from firms, which make the ISO certificate a must have. Since ISO offers certifications and standards, which are globally acceptable, businesses have the opportunity of leveraging new market opportunities that they could not do business with before being ISO certified.

Improve Firm and Product Quality

A quality management system (QMS) entails quality standards. As such, one effect of incorporating a QMS should be an ameliorated level of quality for the whole firm. This translates to heightened quality standards in every process and every product. Quality can be termed as conformance to the set requirements. Thus, a well-developed, efficiently implemented ISO Quality Management System will put your business on the road to increased quality.

Increased Customer Satisfaction

Quality translates to whatever you are producing working as your clients expect. You will not only meet the set requirements, but you will meet more of clients’ implied requirements. Quality translates to reduced consumer complaints and doing more to resolve those complaints that come. An ISO certified business leverages an efficient quality management system, and per se, it can comprehend what the clients expect and provide it, increasing overall customer satisfaction.

Professional Culture Development

A business that is effectively able to implement an ISO quality management system is able to empower its employees. A QMS will provide your employees with clear and concise instructions on job descriptions and quality objectives. The tools serve as work instructions and procedures, as well as, prompt and actionable feedback on employee performance and process metrics.

ISO Standards were instituted to ease the process of attaining quality and consistent products. This is through quality management systems for all types of organizations aimed at monitoring the progress of a service or product as it passes through every stage of production. Businesses that seek ISO certifications greatly benefit from these quality management standards.

ISS Mangament Consultation Projects

	Client	Industry Nature	Project Nature
	Total Oil and Gas	Oil and gas stations and distribution	IMS Maintenance and Internal Audit
	F. Hoffmann – La Roch Ltd/ Jordan	International Drug Supplier	Jordan Office BPR Operational Internal Audit
	Rule of Law Program (RoLP)	NGO	Management Consultation Partner
	Ministry of Justice	Government	Business Process Reengineering and Automation
	Royal Scientific Society	Environmental Consulting	Resource Efficiency and Cleaner Production Consulting
	Aqaba Containers Terminal	Marine Services	ISO 14001
	City Cement	Cement Industry	Human Resources Management
	United Pharma	Pharmaceutical	ISO 14001 and OHSAS 18001
	Bidaya Corporate Communications	Communications and PR agency	Human Resources Management
	Drivers and Vehicles Licensing	Governmental	Strategic Planning
	Al Madina Al Monawara Municipality	Governmental	Business Process Improvement
	Shamara Group (Jordan and Iraq)	EPC (Engineering, Procurement, Construction)	Human Resources Management Consultation Processes Improvement Capacity Building ISO 9001
	Jordan Engineering Association	NGO	Sector Salary Scale & Job Evaluation Study
	The Higher Council for Science and Technology	Governmental	Organizational Restructuring
	Vtel Holding	Telecommunication	Human Resource Management System
	Ayla Oasis	Real Estate Development	Human Resource Management System
	Abu Odeh Company	Dried food packaging and trading	Human Resources Management Strategy Process improvement Capacity Building ISO 22000
	Swiss Exchange	Money Exchange	Human Resources Management Consultation Processes Improvement Capacity Building Family Governance
	Int@J (Information Technology Association of Jordan)	NGO – IT	Sartorial Salary Scale & Job Evaluation Study
	Jordan Anti-Doping Organization	NGO	Processes Improvement Capacity Building ISO 9001
	KADDB Investment Group – King Abdullah II Design and Development Bureau	Weapons Industry	Business Plan
	AECOM Technology Corporation – is a global provider of architecture, design, engineering, and construction services for public and private clients across a broad range of countries	USAID	Knowledge Management Plan
	Art Media	Marketing equipment design Printing services	Human Resource Management System
	Smart Cube	Information Technology	Human Resource Management System
	United Technology Group	Information Technology	Human Resource Management System
	Orient Treasures	Carpets Production	Human Resource Management System
	M. Haddad and Sons	Food Industry Detergents production	Human Resource Management System
	Dar Al-Dawa	Pharmaceutical Industry	Human Resource Management System
	Thyssen Krupp – Elevators	Elevators production and maintenance	Processes Improvement
	Nutridar	Infant and baby food production	Human Resource Management System
	King Khalid Military Academy	Military	IT Strategy
	Al- Hussain Medical City	Hospital	IT Assessment
	Raghadan Paints Company	Paints Production	Processes Improvement Human Resource Management Environment Impact Assessment Capacity Building IMS (ISO 9000 -14000)
	Telefininty	Customer service solutions	ISO 9000 Process improvement Capacity Building
	Masafat for Specialized Transportation	Transportation	Process improvement Capacity Building IMS (ISO 9000 – 14000 – 18000)
	Aqaba Oil Company	Food Manufacturing	Process improvement Capacity Building ISO 22000
	Philadelphia Pharmaceutical Industry	Pharmaceutical Industry	Medical Devices CE Mark
	Universal Group	Contracting, Manufacturing, Trading	Operational Manual (P&Ps)
	Golden Field Bakery (The Cake Shop)	Food Manufacturing and service	Process improvement Capacity Building ISO 22000
	Habiba Sweets	Food Industry	ISO 9000 Process improvement Capacity Building
	2k Engineering	Engineering and consultation	Processes Improvement Capacity Building ISO 9001
	Consolidated Consultants	Engineering and consultation	Processes Improvement Health and Safety Environment Impact Assessment Capacity Building IMS (ISO 9000 – 14000 – 18000)
	Wahib Mdanat	Engineering and Design	Processes Improvement Capacity Building ISO 9001
	National Chemical Carrier (NCC) – Part of Bahri Group	Chemicals Transportation	Processes Improvement ISO 9001
	Orphans Development Fund	NGO – Financial	Business Process Reengineering Capacity Building
	Global logistics freight services- GLFS	Freight and forwarding services	Processes Improvement Health and Safety Capacity Building IMS (ISO 9000 – 18000)
	Tanmiah Steel Industries	Steel Scrap Recycling	Processes Improvement Health and Safety Environment Impact Assessment Capacity Building IMS (ISO 9000 – 14000 – 18000)
	Rida Mining/ Sudan	Gold Mining	Processes Improvement Health and Safety Environment Impact Assessment Capacity Building IMS (ISO 9000 – 14000 – 18000)
	Petra University	Education	Processes Improvement Capacity Building ISO 9001
	Total Jordan S.A. (Oil and Gas)	Oil and gas stations and distribution	Processes Improvement Health and Safety Environment Impact Assessment Capacity Building IMS (ISO 9000 – 14000 – 18000)
	Premier Technology	Information Technology	Business Process Reengineering
	Hanad for Catering	Catering	Processes Improvement Food Safety System ISO 22000
	Elaf Aluminum & Shutters Production Company	Aluminum fabrication	Processes Improvement Capacity Building ISO 9001
	Saleem Kittaneh and Sons	Industrial accessories	Processes Improvement Capacity Building ISO 9001
	Pharmacy 1	Chain Pharmacy	Organizational restructuring Processes Improvement Capacity Building ISO 9001
	Pharmaserve	Chain Pharmacy	Processes Improvement Capacity Building ISO 9001
	Modern Metal Industries Company	Steel Industry	Processes Improvement Capacity Building ISO 9001
	Regional Est. For Metal Industries	Steel Industry	Processes Improvement Capacity Building ISO 9001
	Al Mashrek Steel & Metal	Steel Industry	Processes Improvement Capacity Building ISO 9001
	Eastern Tombac& Tobacco Est.	Tobacco Industry	Processes Improvement Capacity Building ISO 9001
	Al Rimal Recruitment Company	Recruitment services	Processes Improvement Capacity Building ISO 9001
	Abu Sheikha Exchange	Money exchange	Processes Improvement Capacity Building ISO 9001
	Retaj Company for Medical Industries	Pharmaceutical industry	Processes Improvement Capacity Building
	Aljazy Shipping and Forwarding	Catering services, shipping and forwarding	Processes Improvement Capacity Building ISO 9001
	AL-Anfal Fertilizer Industry Company	Fertilizers production	Processes Improvement Capacity Building ISO 9001
	National Integrated Industries Complex	Home appliances production (air conditions, refrigerators, washing machines)	Processes Improvement Capacity Building ISO 9001
	Abu Shaikha Drug Store	Drug store	Human Resource Management Consulting Financial System Establishment Processes Improvement Capacity Building ISO 9001
	Al-Burj Organization	Pesticides and veterinary production	Processes Improvement Capacity Building ISO 9001
	Advanced Agrochemicals & Veterinary Products Industries (Chemvet)	Pesticides and veterinary production	Processes Improvement Capacity Building ISO 17025
	Lotus Food Industry Company	Beverages production	Processes Improvement Food Safety Management System Capacity Building ISO 22000, HACCP
	Gulf International Packaging Company	Food packaging	Processes Improvement Capacity Building HACCP
	Al Dayaa Restaurant	Catering and restaurant services	Processes Improvement Operations Manual Capacity Building
	Universal Paints	Paints production	Processes Improvement Environment Impact Assessment Capacity Building IMS (ISO 9000 -14000)
	Qawafel Agri Industrial	Fertilizers production	Environment Impact Assessment ISO 14001
	Eiman for Cosmetics and sanitation	Cosmetics and sanitizers production	Environment Impact Assessment ISO 13485
	Gulf Food	Food additives Production	Processes Improvement Capacity Building HACCP
	Jordan, Swedish Polymers Industrial Co	Paints production	Processes Improvement Environment Impact Assessment Capacity Building IMS (ISO 9000 – 14000)
	RKE Technology/ KSA	IT services	Processes Improvement Capacity Building
	The Arab Company for Manufacturing Veterinary and Agricultural Products (ARVET)	Pesticides and veterinary production	Processes Improvement Health and Safety Environment Impact Assessment Capacity Building IMS (ISO 9000 – 14000 – 18000)
	Jordan Cypriot Company	Tiles and stone Production	Product Safety System CE mark
	Romo International	Home Appliances Production	Product Safety System Quality Management System ISO 9001 CE Mark
	Nassar Stone / Palestine	Tiles Production	Product Safety System CE Mark
	Al Maisrah	PVC Pipes production	Product Safety System CE Mark
	Tangeeb for Stone Industry	Tiles and stone Production	Product Safety System CE Mark
	Haritna Dairy	Dairy production	Product Safety System ISO 22000
	Arafat, Izzat and Jafar Abu Ghalion Company	Beverages Production	Product Safety System ISO 22000
	Philadelphia for Industry & Trading Company	Beverages Production	Product Safety System ISO 22000
	Jordanian Mottaa Company for Ice Cream	Ice Cream Production	Product Safety System ISO 22000
	Halawani Industrial Company	Snacks and Chips Production	Processes Improvement Capacity Building ISO 22000
	Canning Industries Company	containers for industrial and food use production	Product Safety System FSSC 22000
	Jubail Industrial Collage	Educational	Processes Improvement Capacity Building ISO 22000
	Ahmad Hourani	Tissues and diapers manufacturing	Processes Improvement Capacity Building ISO 9001
	Jordan Catering	Manufacturing of catering equipment for commercial use	Processes Improvement Capacity Building ISO 9001
	Fakhr Al- Urdon (Parfia)	Chocolate manufacturing	Product Safety System ISO 22000
	Zaitt Company	Oil Production	Business Plan
	European Bank for Reconstruction and Development – EBRD	Funding Body	SMEs Development
	Adnan Al-Khudari & Sons Co.	Food additives production	Business Plan
	Aseeb Paints/ Saudi	Paints	Capacity Building Process Improvement ISO 9001
	Al Yamama Press Company	Printing services	Business Plan
	Maani Prefab Industries	Ready Prefab buildings	Health and Safety System ISO 18001
	Wefaq for Control Systems	Design and manufacture of control panels	Capacity Building Process Improvement ISO 9001
	ALISSAR Flowers	Floral products and events design	Operational Manual (P&Ps)
	JWICO	Home and office furniture production	QMS Maintenance and internal audit
	LIBREVILLE	Furniture industry	Quality Management System ISO 9001
	Paradise Bakeries	Bakeries industry	Food Safety Management System ISO 22000
	Sea Star Foodstuff Manufacturing & Trading Co.	Foodstuff Manufacturing & Trading	Food Safety Management System ISO 22000